Stormwire.com clients are expected to remit payment within 7 days of their account becoming due. If payment is not made within those 7 days, and they have not responded to any of our credit card failure notices, then their account is immediately suspended. The client then has 72 hours to pay their account in full before the account is deleted from our server and billing system.
All client billing cycles are based on the day that you signed up for service initially. The client will receive an invoice every month on the day that their account becomes due. The full amount due will then be charged within 24-48 hours of this monthly invoice. For clients that have chosen to prepay, the invoice will only be sent out on the day the account becomes due, not monthly as described above. Failure to pay your invoice within 10 days will cause the account to be terminated.
For clients that wish to cancel their hosting account with Stormwire.com, please simply submit a cancellation request at the following url: http://stormwire.com/cancel-account/ The cancellation will occur promptly, so please make sure that you have already backed up all of your files locally. Also, please make sure that you have read our Terms of Service Agreement for cancelaltion of your account.
If your account is 7 days past due and you have not responded to any of our failed credit card notices, you will receive a suspension notice via email to the address we have on file. You will not be able to access your site via the web or your files via FTP or via the control panel. You will have to update your account to a new credit card and pay your balance due in full before your access is granted back.
If your account is 10 days past due and you have not responded to any of our failed credit card notices, you will receive a deletion notice via email to the address we have on file. Your account and all files associated with it will be completely removed from the server at this time. If you have not paid for your domain name, then Stormwire.com becomes the sole owner of the domain. Storwmire.com will not be held liable in any way, shape, or form for damages caused by loss of data.
If a Stormwire.com client elects to purchase any of our extended services, including hosting, domain registration, marketing solutions, custom programming, etc, then they are responsible to pay for those services as well. The amount due is considered part of their hosting account and all rules above (IE: Suspension) apply.
Stormwire.com will not be held liable for any taxes or additional fees that are to be paid in accordance with, or due to, purchases made by the customer. It is solely the customer's responsibility to handle all taxes and fees that are associated with our service.
Refunds & Liability Limitations:
The client agrees that Stormwire.com's total maximum liability, with respect to any of our services provided, and breach of this billing policy, is solely limited to the remaining amount of prepaid services. Stormwire.com shall not, under any circumstance, be liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use any of the services the client has signed up for or has agreed to allow us access to. The client also understands that no refunds will ever be granted for more then 1 month's total service fee, as this is the maximum amount allowable for any refund unless the prepaid term was longer then 1 month. (ie: 12 month prepayment of service).
Each of the Data Centers we choose utilizes fully redundant power, air conditioning, as well as network uplinks, and core routing equipment. This allows us to ensure we are providing only top-notch service to our customers, and keeping servers cool and online with low latency transport
User Friendly Control Panel
Stormwire.com uses the latest version of cPanel and WHM. This control panel is the premier choice for web hosting providers. With tools to manage every aspect of your hosting account, you will surely be impressed with all our control panel has to offer. Webmail, blogs, e-commerce, and more !
True 24 x 7 Support
Stormwire.com understands that whether you are just starting out on the web or you are already a webmaster, you need a customer friendly support team to back you up 365 days per year. We have an entire team of extremely friendly and dedicated technicians who are available 24 hours a day.
Additional Web Services
We are a one stop shop for all of your Internet needs. Our wide selection of services include the following: Custom web site development, Domain name registration, Search engine optimization & submission, Pay-per-click marketing campaigns, Secure certificates, and more.
We are serious about customer satisfaction, features, and up time. We offer the following guarantee: